Refund policy

At Forge & Fibre, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Returns

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Be returned with any original packaging where possible.

  • Not show signs of damage caused after delivery.

If you wish to return an item because you have changed your mind, you are responsible for the cost of return postage. We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 working days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs showing any damage or incorrect items received.

We will work with you to resolve the issue as quickly as possible. Depending on the circumstances, we may offer a replacement, exchange, or full refund, including any applicable postage costs.

Custom and Bespoke Orders

Custom-made, personalised, or bespoke items are non-returnable unless they arrive damaged, faulty, or incorrect.

If you have any concerns about a bespoke order, please contact us and we will do our best to help.

Contact Us

If you need to arrange a return or have any questions about our returns policy, please contact us via our contact page or email us at contact@forgeandfibre.co.uk.

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer protection laws.